Quality Assurance Operations
ONEBengaluru, Karnataka, India
Posted March 17, 2026
Full Time
About the Company
OnePay is the consumer fintech trusted by millions of Americans to make money better.
Job Description
We're looking for a Quality Assurance Specialist to join our Agent Success team within Customer Operations. The role is responsible for developing quality standards, conducting tests, and identifying issues in our customer operations. The ideal candidate has proven work experience in quality assurance or customer service operations in the consumer finance industry and a strong understanding of US banking regulations and quality assurance tools.
Requirements
- Proven work experience as a Quality Assurance Specialist or management of customer service operations in the consumer finance industry
- Understanding of US Banking Regulations, as well as Fraud and Disputes processing
- Working knowledge of tools, methods and concepts of quality assurance
- Good communication skills, both verbal and written
- Working knowledge of pivot tables in spreadsheets
- Strong attention to detail
Benefits
- Competitive salary
- Stock options
- Benefits from Day 1
- Comprehensive health insurance coverage
- Monthly transport and work-from-home allowances
- Various time off programs
