Assistant Manager, Customer Service

Assistant Manager, Customer Service role involves handling customer inquiries, collaborating with internal departments, and implementing process improvements to enhance customer satisfaction.

Requirements

• Degree holder in Business Administration, Management or related field.
• Minimum 5 years of relevant experience preferably from retail industry.
• Proven experience in customer service management, preferably in retail industry.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively across departments.
• Proficiency in MS Office.
• Good command in both English & Chinese (Cantonese and Mandarin)