Assistant Manager, Customer Service Counie Operation(一線客服組長)

Assistant Manager for Customer Service Counie Operation at Coupang in Taipei, Taiwan. Manage and support frontline customer service team members, supervise work performance, and improve service quality.

Requirements

• Fluent in Chinese (speaking, listening, reading, and writing) with basic English reading and writing skills
• Ability to independently and quickly handle problems in a high-pressure environment
• Good adaptability and change ability, clear logic, and ability to handle high-sensitivity or high-emotional cases
• Skilled in communication and record-keeping, able to convert verbal communication into written data
• Sense of team responsibility