Customer Service Manager (Shift輪班制_TW Counie Operations)

Coupang is seeking a Customer Service Manager to lead the expansion in Taiwan, driving stable operational execution and continuous frontline improvement. The role requires strong operational coordination, real-time decision making, and ability to identify improvement opportunities based on daily operational conditions and customer experience trends.

Requirements

• Experience as a customer service team leader or operations manager
• Experience managing supervisors or people managers preferred
• Strong operational management and communication skills
• Ability to manage fast-paced operations with multiple priorities
• Basic English proficiency is a plus
• Willingness to work rotating shifts

Benefits

• Competitive salary and benefits
• Opportunity to work with a fast-growing company
• Collaborative and dynamic work environment