Coupang is seeking a Customer Service Manager to lead the expansion in Taiwan, driving stable operational execution and continuous frontline improvement. The role requires strong operational coordination, real-time decision making, and ability to identify improvement opportunities based on daily operational conditions and customer experience trends.
Requirements
- Experience as a customer service team leader or operations manager
- Experience managing supervisors or people managers preferred
- Strong operational management and communication skills
- Ability to manage fast-paced operations with multiple priorities
- Basic English proficiency is a plus
- Willingness to work rotating shifts
Benefits
- Competitive salary and benefits
- Opportunity to work with a fast-growing company
- Collaborative and dynamic work environment