Customer Service Senior Manager (TW Counie Operations)
CoupangTaipei, Taiwan
Posted May 12, 2026
Full Time
About the Company
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Job Description
Coupang is looking for a Customer Service Senior Manager to lead customer service operations through customer-centric strategy, operational optimization, and scalable improvement initiatives.
Requirements
- Lead and develop Managers
- Analyze operational performance, customer behavior, and service trends
- Drive customer-centric operational improvement initiatives
- Lead new operational projects and process optimization programs
- Partner with cross-functional teams to improve customer experience at scale
- Establish operational priorities, standards, and long-term improvement strategies
- Identify structural operational risks and scalability gaps
- Improve escalation management frameworks and service quality models
- Support organizational growth, workforce planning, and leadership development
- Drive continuous improvement culture across the organization