Supervisor, Contact Center

The Supervisor, Contact Center will oversee a team of contact center front line associates to ensure effective 'over the top' excellence in serving the Christian Care Ministry membership. The role involves praying with customers, supervising team members, and communicating with management. Responsibilities include monitoring and reviewing team performance, providing feedback, and contributing to the exercise and expression of Christian Care Ministry's Christian beliefs.

Requirements

• HS Diploma/GED
• 3-5 years of customer service related experience
• Bachelor's degree in business or related field (preferred)
• 1 year leadership experience in a customer service/contact center environment (preferred)

Benefits

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards