Supervisor, Contact Center
MTM, Inc.Virginia, United States
Posted March 9, 2026
52000 - 52000 USD
Full Time
About the Company
MTM Health is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers.
Job Description
The Supervisor, Contact Center is responsible for managing and coaching our Customer Service staff, leading and motivating through open communication, and ensuring the overall success of their staff and team.
Requirements
- High school diploma or G.E.D. equivalent
- 1+ years of previous leadership or supervisory experience required, or equivalent related experience
- Experience in coaching, mentoring and fostering a positive work environment
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
