Site Support Analyst

Chubb’s Global End User Services (EUS) organization is seeking a Site Support Analyst to assist employees and contractors with technical issues related to PC's, mobile devices, and peripherals. The role involves troubleshooting hardware and software problems, training users, and ensuring device compliance. The ideal candidate will be technically proficient with a strong customer service and organizational skills.

Requirements

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents.
• Support users in the use of printers, digital scanners, smart devices, meeting room scheduling, and video conferencing technology.
• Train and guide staff on hardware and software usage.
• Ensure patch compliance for PCs.
• Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls.