Senior Manager, Frontline Platform Process Transformation

Senior Manager, Frontline Platform Process Transformation position at CIBC in Toronto, ON. Reporting to the Director, Frontline Platform Process Transformation, the Senior Manager will shape and drive end-to-end transformation of frontline platform processes, leading strategic process transformation initiatives and applying best-in-class Process Improvement, Project Management, and Change Management practices to modernize operating models, strengthen decision-making, and unlock measurable improvements in customer experience, productivity, and operational efficiency.

Requirements

• Process & transformation
• Business architecture
• Stakeholder management
• Insight-driven problem solving

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers