Premium Specialist

The Premium Specialist provides exceptional customer service to clients, handling travel document needs and ensuring consistent client satisfaction through excellent service. The role requires excellent communication skills, problem-solving abilities, and organizational skills, with a focus on building strong customer relationships and maintaining a customer-centric culture.

Requirements

• Provides the highest level of service to customers
• Analyzes customer requests and makes recommendations
• Takes ownership of process from start to finish
• Proactively engages with customers
• Maintain performance standards to ensure quality service

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Paid Parental Leave
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Commuter Benefit Subsidy
• Employee Recognition Programs
• Referral Bonus Opportunities