Head Universal Banker, Bell Gardens Branch
CitiCalifornia, United States
Posted May 27, 2026
53670 - 70030 USD
Full Time
About the Company
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Job Description
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team.
Requirements
- Lead, coach, and support Universal Bankers and Tellers
- Guide clients and team members in complex transactions
- Champion risk and control
- Exhibit strong sales and service skills
- Continuously learn new and existing products
- Provide exceptional service delivery
- Knowledgable about clients' accounts
- Approach and engage clients in the branch lobby
- Use marketing tools and digital technology
- Connect clients to relevant partners
- Resolve client complaints/issues
- Recognize transaction needs of clients
- Educate clients on self-service capabilities
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages
- Paid holidays