Associate, Global Technical Support
CienaMexico
Posted February 22, 2026
Full Time
About the Company
Ciena is a technology company that leads with its humanity—driving business priorities alongside meaningful social, community, and societal impact.
Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
Requirements
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university
- Three to five years related experience or equivalent combination of education and experience
- Basic knowledge of the operation of fiber optic transport and/or switching equipment
- Experience in a technical support role with an equipment vendor in the Telco industry
- Proven problem solving experience and expertise
- Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities
- Basic knowledge of OTN and related technology
- CE-A (Carrier Ethernet-Associate) certification
- OC-A (Optical Communications-Associate) certification
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
- Flexible work environment
- Diverse and inclusive workplace