Blue Planet Advanced Technical Support: BPUAA Support EMEA
CienaLondon, England, United Kingdom • United Kingdom • Poland • Spain
Posted March 2, 2026
Full Time
About the Company
Ciena (NYSE:CIEN) is the global leader in high-speed connectivity. We build the world’s most adaptive networks to support exponential growth in bandwidth demand. By harnessing the power of our networking systems, components, automation software, and services, Ciena revolutionizes data transmission and network management. With unparalleled expertise and innovation, we empower our customers, partners, and communities to thrive in the AI era.
Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach, prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. The Blue Planet Advanced Technical Support role provides advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 3+ years in software technical support, preferably in telecom or network management domains.
- Strong Linux and scripting (Shell) skills.
- Proficiency with Kubernetes, Docker, and microservices deployment.
- Familiarity with PostgreSQL, Neo4j, ClickHouse.
- Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana.
- Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
- Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.
- Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce.
- Strong analytical, debugging, and communication skills with a customer-first approach.
- Ability to work independently and collaborate across a globally distributed team.
Benefits
- Flexible work environment
- Equal Opportunity Employer
- Commitment to diversity and inclusion
