Field Service Program Manager
CienaUnited States
Posted May 21, 2026
96900 - 154700 USD
Full Time
About the Company
Ciena is a technology company that leads with its humanity—driving business priorities alongside meaningful social, community, and societal impact.
Job Description
Ciena is seeking a Field Service Program Manager to lead end-to-end program management for complex, turnkey services solutions supporting high-speed data communications deployments. The role requires a strong customer relationship management skill, experience in program management, and excellent written and verbal communication skills.
Requirements
- 5+ years of industry experience in program management, project management, service deployment, or customer service
- Proven experience managing complex programs involving multiple stakeholders in a matrixed environment
- Strong customer relationship management skills, including issue resolution and executive-level escalation management
- Demonstrated ability to manage program financials, including cost tracking, margin, and profitability
- Excellent written, verbal, and presentation communication skills
Benefits
- Medical, dental, and vision plans
- 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave
