Call Center Representative - Hybrid

Join Cinemark's team as a Call Center Representative, answering inbound calls and assisting customers with questions and concerns. Requirements include one year of customer service experience and strong conflict resolution skills.

Requirements

• One year of customer service experience in a fast-paced call center environment preferable
• Strong conflict resolution skills and ability to effectively communicate difficult outcomes while maintaining a positive customer experience
• Strong time-management, follow-up and proficient organizational skills
• Proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, and MS Outlook
• Ability to maintain performance objectives such as attendance, schedule adherence, and efficiency performance objectives
• Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company's success

Benefits

• Employee Discount
• 401(k) Matching
• Growth Opportunities
• Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off
• Daily Pay
• Free Movies