Call Center Representative

Tailored Brands, Inc. is seeking a Call Center Representative to assist and support stores and customers via telephone, providing quality service and proper issue resolution while maintaining compliance with Company and contact center procedures.

Requirements

• High school diploma or equivalent required
• 1-2 years' experience in a customer focused role
• Bilingual (English/French or English/Spanish) a plus
• Professional communication skills required, both written and verbal
• Well-developed problem analysis skills
• Ability to handle sensitive and confidential information and situations
• Ability to gather and summarize data, find solutions, and prioritize work
• Proficient use of Microsoft Office programs including Word, Excel, and Outlook

Benefits

• Healthcare including medical, dental, and vision
• Retirement savings (401k with a company match)
• Income protection programs such as life, accident, and disability insurance
• Paid time off for sick leave, vacation, bereavement, jury duty, and holidays
• Wellbeing program
• Commuter assistance
• Adoption assistance
• Education assistance
• Legal services
• Employee merchandise discounts