Call Center Customer Service Representative

We're looking for a motivated and results-driven Call Center Customer Service Representative to serve as the first point of contact for Spruce Power customers, handling inquiries, resolving issues and providing exceptional service through phone, email and video channels.

Requirements

• Minimum of 1-2 years of customer service experience, preferably in a call center environment.
• Proficiency with computers and experience using CRM software.
• Basic understanding of consumer agreement documents.
• Ability to type a minimum of 30 words per minute free of grammatical errors.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong written and oral communication skills.
• Able to collaborate effectively and build professional relationships with internal and external customers at all levels.
• Self-starter with an ability to work unsupervised after the initial training phase.
• Bilingual, fluent in both English and Spanish is a plus.
• High school diploma or equivalent from accredited institution.

Benefits

• Competitive benefits
• Collaborative, purpose-driven, high-energy culture