Technical Support Specialist

We're hiring a Technical Support Specialist to own investigation and resolution of complex integration and provider-related issues across our bank connectivity platform. You'll be a critical escalation point between Tier 1 Support, customers, banks/providers, and Product/Development.

Requirements

• 2+ years experience in technical support, product support, implementation, or a similar customer-facing technical role
• Strong troubleshooting and root-cause analysis skills
• Excellent written communication (you can explain technical issues simply and confidently)
• Comfortable collaborating with Development and Product teams in a fast-moving environment
• Experience supporting integrations, APIs, or data pipelines
• Familiarity with REST APIs, authentication concepts (OAuth), webhooks
• Experience working in a ticketing environment (Intercom, Zendesk etc.)

Benefits

• Competitive salary
• Small team with a friendly environment
• Hybrid-working and flexible working hours
• Great opportunity for career progression with hands-on experience