Technical Support Specialist
Smart Technology SolutionsAl Ahsa Governorate, Eastern Province, Saudi Arabia
Posted January 20, 2026
Full Time
About the Company
We believe in investing in our people and growing talent from within.
Job Description
As a Technical Support Specialist, you will perform advanced troubleshooting, technical troubleshooting & resolution, system & service support, escalation & collaboration, documentation & knowledge management, customer communication, and monitoring & preventive support. You will support enterprise systems, networks, and cloud services, and communicate clearly with customers on issue status and resolution.
Requirements
- Strong troubleshooting and analytical skills
- High understanding of IT infrastructure and cloud services
- Knowledge of ITIL processes (Incident, Problem, Change)
- Ability to work under pressure and manage priorities
- Clear documentation and communication skills
Benefits
- Culture of growth
- Continuous feedback
- Supportive & collaborative vibes
- A space for every personality
- Flexible work options
