Technical Support Specialist - (IT Support Specialist)
PavagoBrazil
Posted March 12, 2026
Full Time
About the Company
Pavago connects businesses with affordable global talent to stimulate local growth through international expertise.
Job Description
We are seeking a Tech Support Specialist to provide timely and effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams.
Requirements
- Customer Support & Troubleshooting
- Issue Escalation
- System Administration (Basic)
- Documentation & Knowledge Base
- Monitoring & Alerts
- Collaboration
Benefits
- Competitive salary
- Health insurance
- Paid time off
- 401k matching