Application Support Analyst

The Application Support Analyst provides technical and business support for users of Citi Applications, utilizing good understanding of apps support procedures and concepts to field issues and queries from stakeholders. The role involves developing a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals, and participating in disaster recovery testing, application releases, and post release checkouts.

Requirements

• 4-8 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Experience in supporting applications using ECS cluster, Kafka, Solace, API Microservices.
• Hands on experience in managing apps hosted on Cloud.
• Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
• Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information
• Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Benefits

• 401k Matching
• Retirement Plan