Application Support Analyst

The Application Support Analyst is a developing professional role that provides technical and business support for users of Citi Applications. The role involves resolving issues, working with technology partners, and participating in disaster recovery testing and application releases.

Requirements

• Basic knowledge or interest about apps support procedures, concepts and of other technical areas
• 4-8 years experience
• Experience in managing apps hosted on Cloud
• Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
• Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
• Participation in some process improvements
• Previous experience or interest in standardization of procedures and practices
• Basic Business knowledge/ understanding of financial markets and products
• Knowledge/ experience of problem Management Tools
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information
• Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Benefits

• None specified