Application Support Analyst

The Application Support Analyst provides technical and business support for users of Citi Applications, utilizing good understanding of apps support procedures and concepts. The role involves fielding issues and queries from stakeholders, providing short-term resolutions, and working with technology partners for long-term remediation. The position requires strong analytical thinking, communication, and diplomacy skills, as well as the ability to operate with a limited level of direct supervision and exercise independence of judgement and autonomy.

Requirements

• 4+ years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas
• Familiarity with Abinitio, ETL processes, and tools like Control Center
• Basic knowledge of UNIX/LINUX command-line operations
• Exposure to Big Data concepts, including HIVE, and experience with Java Spark
• Basic understanding of NoSQL databases such as Mongo DB
• Foundational knowledge of Oracle SQL/PLSQL
• Experience with data visualization tools like Tableau
• Basic knowledge of AI and prompt engineering, willingness to adapt AI in day-to-day tasks
• Participation in some process improvements
• Previous experience or interest in standardization of procedures and practices
• Basic Business knowledge/ understanding of financial markets and products
• Knowledge/ experience of problem Management Tools
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan