Applications Support Analyst

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications. The role involves dealing with most problems independently, solving complex problems, and applying analytical thinking and knowledge of data analysis tools and methodologies.

Requirements

• 4-8 years experience in production support
• Strong UNIX experience, Linux
• Good experience with Database (Oracle, SQL)
• Banking industry experience (nice to have)
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas
• Participation in some process improvements
• Previous experience or interest in standardization of procedures and procedures and practices
• Basic Business knowledge/ understanding of financial markets and products
• Knowledge/ experience of problem Management Tools
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information
• Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Benefits

• Equal Opportunity Employer