Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role responsible for providing technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements, and maintaining application systems. The role requires in-depth disciplinary knowledge, analytical skills, and strong communication and diplomacy skills. The position has a significant impact on the business, with the ability to influence decisions and directly affect the work and performance of teams.

Requirements

• 5-8 years experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Ability to plan and organize workload

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance