Senior Application Support Analyst

The Senior Application Support Analyst role provides technical and business support for users of Citi Applications. The role involves providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements, and maintaining application systems. The successful candidate will have a strong analytical mindset, effective communication skills, and the ability to operate with a limited level of direct supervision.

Requirements

• 4+ years experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/experience of problem Management Tools
• Good all-round technical skills
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Bachelor’s/University degree or equivalent experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance