Big Data Applications Support Analyst

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications. Develops comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

Requirements

• Good understanding of apps support procedures and concepts
• Basic knowledge of other technical areas
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Perform post release checkouts after application releases and infrastructure updates
• Develop and maintain technical support documentation
• Considers implications of the application of technology to the current environment
• Analyzes applications to identify risks, vulnerabilities and security issues
• Makes evaluative judgments based on analysis of factual information
• Resolves problems by identifying and selecting solutions
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
• Directly impacts the business by ensuring the quality of work provided by self and others
• Impacts own team and closely related work teams
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Appropriately assess risk when business decisions are made

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance