Customer Service Intermediate Analyst - Custody

Citi is seeking a Customer Service Intermediate Analyst to provide clients with resolutions and support in coordination with the Customer Service team. The role involves managing a portfolio of high-profile clients, providing coaching and support to the team, and advising on process improvement and reengineering to improve client experience.

Requirements

• 2-5 years of customer experience
• Relevant experience (business/financial environment) preferred
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Proven self-reliance and accountability and ability to manage risk
• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
• Proven investigative and analytical skills
• Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Benefits

• Access to learning and development resources
• Wellness programs, including telehealth options, health advocates, and confidential counseling
• Paid Parental Leave Policy
• Flexible work arrangements to balance work and life
• Equal opportunities employer