Customer Service Intermediate Associate Analyst

The Customer Service Intermediate Associate Analyst assists in customer related activities and provides resolutions in coordination with the Customer Service team.

Requirements

• Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
• Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
• Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
• Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
• Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
• Provide assistance/mentoring to junior analysts
• Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages
• Paid holidays