Financial Institutions Regional Service Manager (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Citi is seeking a Financial Institutions Regional Service Manager to shape their career in Dublin. The successful candidate will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Requirements

• Extensive relevant experience
• Previous experience in client facing level 1 tech support or client service
• Excellent attention to detail and strong problem solving skills
• Excellent interpersonal and verbal & written communication skills
• Ability to thrive in a high volume team environment
• Ability to educate clients on navigation and functionality in a virtual environment
• Experience working directly with clients
• Ability to analyze potential issues, document the relevant details and escalate to the appropriate tech/product/etc. teams
• Excellent organizational, time management, and prioritization skills

Benefits

• Competitive base salary
• Annual salary reviews
• Business casual workplace with a hybrid working model
• Wellness programs to support employees and their families
• Additional benefits to support employees in being well, living well and saving well