Head Universal Banker - Bedford Village

The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team.

Requirements

• Lead, coach, and support Universal Bankers and Tellers
• Guide clients and team members in complex transactions
• Champion risk and control by monitoring day-to-day operations
• Exhibit strong sales and service skills
• Act as a subject matter expert for the branch
• Provide exceptional service delivery to internal and external customers
• Approach and engage clients in the branch lobby
• Use various marketing tools and digital technology
• Connect clients to appropriate partners
• Take full ownership of clients' problems
• Exercise ownership and ensure all follow-up items are complete
• Engage the Citi client by welcoming them with a warm friendly smile
• Executes financial transactions in accordance with bank policies and procedures
• Listens carefully to the client and willingly assists with any questions or problems
• Makes sure all needs are met before concluding the transaction
• Create a warm, welcoming and friendly environment for customers and employees
• Effectively executes all service transactions and sales routines
• Adheres to and comply with Citibank policies, standards, operational controls
• Manage the supply of cash for branch needs
• Actively promoting and participating in branch incentive program(s)
• Providing working leadership and guidance to peer Universal Bankers or Tellers
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Resolving complex client issues or needs
• Assessing risk when business decisions are made

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages
• Paid holidays