Head Universal Banker - West New Brighton Branch
CitiNew York, New York, United States
Posted May 28, 2026
56500 - 73700 USD
About the Company
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Job Description
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team. This role executes all service transactions and sales, leads, coaches, and mentors team members, and champions risk and control.
Requirements
- Lead, coach, and support Universal Bankers and Tellers
- Guide clients and team members in complex transactions
- Champion risk and control
- Exhibit strong sales and service skills
- Provide exceptional service delivery to internal and external customers
- Is knowledgeable about clients' accounts and business with the bank
- Energetically greet and interact with clients
- Ability to use marketing tools and digital technology
- Connect clients to appropriate partners
- Take full ownership of clients' problems
- Recognize transaction needs of clients
- Educate clients on self-service capabilities
- Executes financial transactions in accordance with bank policies and procedures
- Show initiative, empathy and proactively prevents and handles problems with clients
- Create a warm, welcoming and friendly environment for customers and employees
- Effectively executes all service transactions and sales
- Adheres to and comply with Citibank policies, standards, operational controls
- Duties may include managing the supply of cash for branch needs
- Good leadership skills and the ability to motivate others
- Actively promoting and participating in branch incentive program(s)
- Providing working leadership and guidance to peer Universal Bankers or Tellers
- Assisting and providing coverage for leadership team with leading by example
- Provide feedback to management on ways to enhance sales processes and service delivery
- Providing coaching and education to the other Universal Bankers or Tellers
- Resolving complex client issues or needs
- Appropriately assesses risk when business decisions are made
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages