The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team.
Requirements
- Lead, coach, and support Universal Bankers and Tellers
- Guide clients and team members in complex transactions
- Champion risk and control
- Exhibit strong sales and service skills
- Act as a subject matter expert for the branch
- Provide exceptional service delivery
- Recognize transaction needs of clients
- Exercise ownership and ensure follow-up items are complete
- Engage clients with a warm friendly smile
- Execute financial transactions in accordance with bank policies and procedures
- Create a warm, welcoming and friendly environment for customers and employees
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages