Head Universal Banker, Thousand Oaks Branch
CitiThousand Oaks, California, United States
Posted May 20, 2026
53670 - 70030 USD
Full Time
About the Company
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Job Description
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers, guiding and supporting the branch team, and championing risk and control. The role involves executing service transactions and sales, leading, coaching, and mentoring team members, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards.
Requirements
- Lead, coach, and support Universal Bankers and Tellers
- Guide clients and team members in complex transactions
- Champion risk and control by monitoring day-to-day operations
- Exhibit strong sales and service skills
- Provide exceptional service delivery to internal and external customers
- Recognize transaction needs of clients and direct them to alternative self-service channels
- Educate clients on self-service capabilities and encourage use of digital service channels
- Exercise ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s)
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages
- Paid holidays