Senior Application Support Analyst
CitiPune, Maharashtra, India
Posted March 25, 2026
Full Time
About the Company
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Job Description
We are seeking a highly motivated and experienced Senior Application Support Analyst to join our team. The successful candidate will be instrumental in ensuring the stability, high availability, and optimal performance of our critical enterprise applications, with a particular focus on Wealth applications.
Requirements
- Work closely with Product Owners, Business Analysts, and Systems Analysts to assess system impacts and document comprehensive support requirements.
- Lead and manage the resolution of incidents and problems, including prioritization, escalation, and thorough root cause analysis, ensuring timely follow-through to resolution.
- Drive and champion stability initiatives aimed at achieving high application availability, robust monitoring, effective failover mechanisms, and overall resiliency for Business-As-Usual operations.
- Oversee and manage change processes, incidents, and problems within a global enterprise context.
- Provide dedicated application support for Wealth applications and actively participate in release activities, ensuring smooth deployments and post-release stability.
- Implement, configure, and maintain application and hardware service monitoring using a variety of advanced technologies.
- Develop, update, and maintain comprehensive run books and knowledge-based articles to support efficient operations and problem resolution.