Customer Service Supervisor

The City of Fort Worth is hiring a Customer Service Supervisor to support the Field Operations Division of the Water Department. The successful candidate will lead the Water Dispatch team, ensuring seamless communication between field crews, internal departments, and stakeholders, and will play a vital role in strengthening communication processes and guiding real-time decision-making.

Requirements

• High school diploma or GED required
• Four (4) years of progressively responsible customer service experience, preferably in a dispatch or high-volume communications environment
• One (1) year of supervisory experience
• Specialized training in emergency dispatch, customer relations, or related field (preferred)
• Knowledge of TAC Chapter 18 and TUC Chapter 251 rules (preferred)
• Familiarity with water distribution, wastewater collection, or other municipal utility systems (preferred)

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities