The City of Guelph is seeking a Change Management Lead to guide City staff through several major software solution deployments, including the implementation of an Enterprise Asset Management (EAM) system and other supporting technologies. The successful candidate will develop and execute change management frameworks and tactics to promote best practices and foster a culture of innovation across the organization.
Requirements
- Post-secondary education in Business, Communications, Computer Science, Engineering, Psychology, Sociology or other relevant disciplines.
- Extensive experience in change management including theories, methodologies, best practices, tools, and techniques including Prosci or similar approaches.
- Experience leading change management processes for large-scale, user-centric software implementations.
- Experience identifying issues and opportunities to improve or develop new strategies based on organizational readiness, challenges, and risks.
- Knowledge of EAM (Asset Management, Work Management, Computerized Maintenance Management Systems) and ERP solutions is desired.
- Knowledge of strategic communications and engagement principles, theories, and techniques.
- Ability to build rapport and credibility as a change agent and establish trusted advisor relationships across the public sector.
- Ability to engage diverse stakeholders, explain change strategies, and gain consensus among groups with differing needs and objectives.
- Ability to provide strategic advice at project initiation on appropriate change management approaches to accelerate adoption.
- Ability to assess and prioritize risks related to change activities and recommend effective solutions.
- Ability to adapt to apply different change methodologies and principles at various project stages, tailored to the City’s culture and complexity.
- Excellent facilitation skills to guide users through significant business process changes.
- Ability to identify resistance and implement corrective action plans.
- Exceptional project and time management skills with a proven ability to prioritize, problem-solve, manage multiple tasks, and meet deadlines.
Benefits
- Paid vacation days
- Paid personal days
- Hybrid and flexible work arrangements
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching
- Extended health and dental benefits, including Health Care Spending Account
- Employee and Family Assistance Program
- Parental leave top up program
- Learning and development opportunities including tuition assistance
- Employee recognition programs
