LIBRARY CIRCULATION SERVICES REPRESENTATIVE

Part-time Library Circulation Services Representatives work 19 hours per week; positions are available at the twelve branch locations throughout the City of Milwaukee. Library Circulation Services Representative are required to work a full day on Sundays, from 8:30 a.m. to 5:00 p.m. The Milwaukee Public Library (MPL) is committed to providing the highest quality of service to internal and external customers.

Requirements

• Two years of experience performing customer service or paraprofessional functions closely related to the essential functions listed above.
• Equivalent combinations of education and experience may be considered.
• Ability to read and understand work-related documents in English, such as policies and procedures, books, and periodicals.
• Ability to follow instructions and library policies.
• Ability to precisely sort information alphabetically and numerically.
• Knowledge of cash and credit card handling practices.
• Knowledge of basic mathematics to assist in performing monetary transactions and compiling reports.
• Ability to analyze and troubleshoot circulation issues for patrons.
• Data entry skills and basic proficiency with Microsoft Word and Excel, email, and the Internet.
• Ability to maintain accurate records.
• Ability to work effectively and respectfully with supervisors, coworkers, and library users of various cultural, educational and economic backgrounds, ages and literacy levels.
• Written communication skills to effectively document information on patron accounts.
• Verbal communication skills to effectively assist library patrons and positively represent the library.
• Ability to work well both independently and as a contributing team member.
• Organizational and Professionalism
• Ability to plan, organize, and prioritize workload to meet deadlines.
• Ability to be prompt, reliable and maintain a good attendance record
• Ability to exercise discretion, use good judgment, and maintain patron confidentiality.
• Ability to perform paraprofessional work accurately and rapidly.
• Problem-solving skills to be able to evaluate and make decisions to resolve problems effectively.
• Honesty, integrity, and the ability to safeguard library materials and equipment.