The City Branch Assistant Manager helps patrons use the library, connecting community members with reading, library materials, digital access, and special experiences.
Requirements
- Bachelor's degree from an accredited four year college or university.
- Previous experience working with the public and/or experience in public libraries preferred.
- Valid State of Indiana Librarian Certification, Level 5 obtained within three years of hire as a condition of employment.
- Spanish language skills preferred.
- Excellent verbal and written communication skills, as well as strong organizational skills.
- Public service orientation and commitment to excellent and genuine customer service.
- Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies.
- Knowledge of library materials and services appropriate for a variety of patrons.
- Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
- Ability to: Supervise, coach, mentor and empower staff.
- Plan, prioritize and delegate. Make decisions and work independently and interdependently.
- Accept and manage change. Maintain composure and overcome stress in any situation.
- Identify efficiencies and implement improvements in workflow.
- Display high standards of ethical conduct, honesty, and integrity. Lead by example.
- Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
- Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
- Problem solve in a professional manner with Library patrons, co-workers, and Leadership.
- Form and maintain excellent working relationships with library staff at all levels, patrons and community organizations. Network and partner with appropriate community organizations.
- Manage confidential information appropriately.
- Work patiently and creatively with all patrons.
- Model excellent customer service.
- Teach and instruct others on a variety of topics.
- Become proficient with current library technology.
- Take charge in emergency situations.
Benefits
- Medical, Dental, and Vision Health Plans
- Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
- Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
- Flexible Spending Account (FSA)
- Employer Sponsored Life/AD&D and Long Term Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement
- 128 Vacation Hours (16 days) annually
- 80 Sick Hours (10 days) annually
- 10 Paid Holidays
