Application Support Specialist

The Office of Innovation & Technology (OIT) is seeking an Application Support Specialist to act as a technical expert for specific technology solutions, develop documentation, and work in a service ticket queue environment. The specialist will build relationships with Revenue business units, vendors, and stakeholders, and provide technical support and troubleshooting.

Requirements

• Technical Solution Management: act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations.
• Relationship Management: build and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems.
• Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials.
• Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility.
• Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications.
• Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders.
• Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem.

Benefits

• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offering eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options