Technical Support Specialist 3
City of PhiladelphiaPhiladelphia, Pennsylvania, United States
Posted January 23, 2026
50000 - 60000 USD
Full Time
About the Company
The City of Philadelphia is a major employer with over 30,000 employees across 1,000 job categories. Operating under principles of service, integrity, respect, accountability, collaboration, diversity, and inclusion, the city aims to deliver effective services, address challenges, and create opportunities for all residents to reach their potential.
Job Description
The Technical Support Specialist is responsible for installation/configuration/management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technical support specialist will provide tier 1,2, and 3 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests.
Requirements
- Knowledge of PC hardware & A+ certified
- Minimum 2 year experience in a Desktop Support organization
- Windows desktop operating systems
- MS Office and other PC software
- Adobe Acrobat
- Web Browsers (Chrome, IE, Firefox)
- Understanding of software licensing
Benefits
- Comprehensive health coverage for employees and their eligible dependents
- Eligibility into the discounted medical plan
- Paid vacation
- Sick leave
- Holidays
- Generous retirement savings options
- Public Service Loan Forgiveness Program
- 25% tuition discount program for City employees (and sometimes spouses and dependents as well)