Collections Specialist

City Wide Facility Solutions is seeking a detail-oriented and customer-focused Collections Specialist to join our team. The ideal candidate combines persistence with professionalism and excels at follow-up to resolve issues quickly and accurately.

Requirements

• Proactively contact clients via phone, email, and written communication to resolve past-due accounts and secure payment.
• Maintain consistent and professional follow-up with customers to ensure timely resolution of outstanding balances.
• Provide excellent customer service while discussing payment options, negotiating arrangements, and addressing account inquiries.
• Document account activity, communications, and payment commitments accurately in company systems.
• Partner with accounting, sales, and customer service teams to resolve disputes or billing discrepancies.
• Monitor aging reports and escalate high-risk accounts as needed.
• Adhere to company policies, compliance requirements, and applicable regulations

Benefits

• Competitive compensation and benefits, commensurate with experience