City Wide Facility Solutions is seeking a detail-oriented and customer-focused Collections Specialist to join our team. The ideal candidate combines persistence with professionalism and excels at follow-up to resolve issues quickly and accurately.
Requirements
- Proactively contact clients via phone, email, and written communication to resolve past-due accounts and secure payment.
- Maintain consistent and professional follow-up with customers to ensure timely resolution of outstanding balances.
- Provide excellent customer service while discussing payment options, negotiating arrangements, and addressing account inquiries.
- Document account activity, communications, and payment commitments accurately in company systems.
- Partner with accounting, sales, and customer service teams to resolve disputes or billing discrepancies.
- Monitor aging reports and escalate high-risk accounts as needed.
- Adhere to company policies, compliance requirements, and applicable regulations
Benefits
- Competitive compensation and benefits, commensurate with experience