Collections Specialist

The Collections Specialist is a metrics-driven position responsible for effectively initiating calls to delinquent customers in our health care business to collect payments and settle accounts, while providing world-class customer service to their internal and external customers.

Requirements

• Safely completes all job duties in compliance with the company’s policies and procedures.
• Notifies customers with delinquent accounts and attempts to secure payment.
• Utilizes the company’s business system to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.
• Arranges payment plans for customers with past due accounts.
• Verifies customer account information.
• Utilizes reports to determine aged receivables and appropriate actions
• Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Works closely with plant personnel to troubleshoot and resolve various AR collection issues.

Benefits

• Medical, dental and vision plans
• Company holidays and vacation days
• Tuition reimbursement
• Learning and training opportunities
• Bonus potential
• 401(k) plan with company contributions
• Rewards and recognition programs
• Opportunities to make a difference in the community