Field Services Engineer II

Provide technical support to customers and contracted installation and service providers for service supported products. Perform training and troubleshoot breakdowns, and assist with new product development.

Requirements

• Maintain superior level of customer service and product support
• Investigate complaints and troubleshoot breakdowns
• Build and strengthen customer relationships
• Assist third party installation and service representatives
• Provide solutions to escalated issues using technical expertise
• Maintain updated field manual
• Create service work instructions and videos
• Make or support changes in processes which improve service metrics
• Assist in New Product Development
• Lead in service by implementing new products and services to the field
• Review and approve service documentation

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment