Field Service Engineer II

The Field Service Engineer II will be responsible for visiting customer sites to install, troubleshoot and maintain equipment, such as flow cytometers and Cytek Upgrade products.

Requirements

• Install, troubleshoot and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner
• Work professionally and courteously as an individual with Cytek’s customers in continuous support of Cytek’s reputation of service excellence
• Identify customer needs and contribute to improvements in Cytek products
• Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency
• Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency
• Demonstrate job proficiency via field performance reviews, written, oral, and practical examinations, or other applicable means that demonstrate knowledge and proficiency commensurate with the position
• Ability to mentor entry-level Field Service Engineers technically per manager’s request
• Complete all business-related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy
• Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis

Benefits

• Equal opportunity employer
• Full-time position
• Health benefits and other employee benefits