Customer Support Manager - Customer

Civica is a GovTech champion that helps deliver critical services for citizens worldwide. As a Customer Support Manager, you will lead a talented team and shape the customer experience across your market or product portfolio.

Requirements

• Experience leading customer support teams within a software, SaaS or technical environment
• Strong grounding in ITIL-aligned service management
• Proven capability managing complex escalations and maintaining strong customer relationships
• Analytical mindset and ability to use data to drive decisions
• Strong collaboration skills and ability to coach, mentor, and develop team members

Benefits

• Inclusive and welcoming environment
• Flexible work options
• Giving culture with opportunities to volunteer
• Days of Difference leave