Customer Service Manager

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. The company is seeking a Customer Service Manager to take ownership of the full customer journey, coordinate production schedules, ensure orders are entered with absolute accuracy, respond to phone and email queries, and lead a high-performing customer service team.

Requirements

• Minimum 5 years' experience in a similar role, including leading a team
• Experience using CRM systems, with a high level of competence in Salesforce
• Polished, professional demeanor with exceptional communication skills (oral & written)
• Proven success in a fast-paced, customer-focused environment
• Strong computer skills — JDE/SAP preferred
• Advanced Excel skills, including demonstrated use of complex functions

Benefits

• Competitive remuneration and an annual Bonus
• Parking on-site
• Access to Employee Assistance program
• Salary Packaging options
• Fitness subsidy, health insurance discount, yearly flu shots and more