Customer Service Coordinator
ZEISS GroupSydney, New South Wales, Australia
Posted March 24, 2026
Full Time
About the Company
ZEISS is a world-leading medical technology company with a proud history built on 178 years of technical innovation.
Job Description
Join a world-leading medical technology company as a Customer Service Coordinator. The role involves managing customer calls and emails, scheduling service tickets, and working collaboratively with Field Service Engineers. ZEISS offers a supportive work environment, hybrid working options, and a competitive salary and bonus scheme.
Requirements
- Previous experience in a customer service or office administration support role
- Exceptional customer service skills, including professional telephone manner, attentiveness, and patience
- Previous SAP CRM or equivalent CRM system Experience is advantageous
- Ability to manage multiple tasks and prioritize
- Self-managed individual able to work with minimal supervision
- Strong organisational, communication and interpersonal skills
- Intermediate to advanced computer skills in Microsoft Office and database management
- Ability to learn basic technical features and common faults to assist customers with basic trouble shooting
Benefits
- Competitive salary and bonus scheme
- Discounted lenses and other products
- Hybrid working options
- New office location, close to public transport and onsite parking
- Supportive, family friendly working environment
