Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

We're Civica, a company that makes software to help deliver critical services for citizens worldwide. We're seeking an experienced Revenues, Housing Benefit, and Financial Assessment OnDemand Officer to support Local Authorities in delivering accurate, compliant, and customer-focused financial and benefits services.

Requirements

• Assessing and processing Housing Benefit & Council Tax Support claims
• Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
• Handling overpayments, refunds & payment arrangements
• Preparing cases for court or tribunal
• Responding to customer and stakeholder queries with clarity & confidence
• Ensuring compliance with legislation, policy & DWP guidance
• Identifying irregularities and escalating appropriately

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.