Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Civica is seeking an experienced Revenues, Housing Benefit, and Financial Assessment OnDemand Officer to work in a high-impact role supporting Local Authorities in delivering accurate, compliant, and customer-focused financial and benefits services.

Requirements

• Assessing and processing Housing Benefit & Council Tax Support claims
• Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
• Handling overpayments, refunds & payment arrangements
• Preparing cases for court or tribunal
• Responding to customer and stakeholder queries with clarity & confidence
• Ensuring compliance with legislation, policy & DWP guidance
• Identifying irregularities and escalating appropriately

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.